"I highly endorse them, not only for the quality of work, but more importantly for their honesty, integrity and fair dealing with customers.
Our subzero was produced in Jul 1992, now entering its 30th year. When the refrigerator started icing up two summers ago, I figured the refrig compressor had finally given up the ghost. Sterling came out and quickly confirmed that indeed the compressor had failed. It is an expensive repair, and Sterling cautioned me that the compressor for the freezer was just as old as the one that failed and would likely soon need replacement as well. We agonized over what to do but in the end opted to make the repair, which though expensive, was a small fraction of the cost of a new Subzero.
Sterling completed the work on time and on budget, and the refrigerator worked as good or better than new. Fabulous job, neat and tidy, very professional. This spring we noticed problems in the freezer. Although the ice was solid, the ice cream was quite soft and some meat that seemed frozen, had discolored and totally looked like it had spoiled. Uh oh, the freezer compressor must have failed, time for another expensive repair. We called Sterling back and I asked them to just go ahead and bring out the replacement compressor, thinking for sure that that was the problem. The service manager said, no, they can't do that, they really need to perform the diagnostics before they start ordering expensive replacement parts. I finally relented and they came out with just their normal supply of standard repair parts. The technician discovered the problem wasn't the compressor at all! There was a hard failure on a freon valve and he recommended replacing a few other parts that, given the age, would make sense as a preventive measure. He discovered a broken seal that was part of the repair as well. The freezer compressor itself, despite its age, was still working well. So, no need to replace the compressor after all! The cost of repair turned out to be just a few hundred dollars instead of a couple thousand. I was entirely prepared to just go ahead and replace the compressor, and it was Sterling who talked me out of it. How many appliance repair shops have that kind of integrity? The Subzero is a fantastically reliable machine. But it takes skilled technicians and quality management to keep them running at their best, especially as they age. There may well come a time when I have to retire my Subzero to the scrap heap, but until then I will rely on Sterling to keep me going. I highly endorse them, not only for the quality of work, but more importantly for their honesty, integrity and fair dealing with customers.